Online payments
Take money the way runners actually pay — including bank transfer with no service fee
A registration system that only takes cards loses a share of runners at the payment page. Plenty of them have no card, are not comfortable typing card details into a site they are seeing for the first time, or find out a card payment carries an extra fee — and simply close the tab. None of that lost revenue shows up anywhere.
Open up bank transfers and the work lands on your team instead: opening slips one by one, matching amounts to names, answering "I transferred, did you get it?", and chasing the people who paid without telling anyone.
And when it is time to close the books you still cannot be sure the numbers are right, because some transferred too little, some paid twice, some paid into the wrong account, and some entries are still sitting there unresolved.
The payment page lists every method with its actual fee as a number — not as small print at the bottom. Anyone who would rather not pay a fee can choose bank transfer, which carries none.
The steps are spelled out: transfer the full amount, keep the evidence, then report the date, time and amount and attach the slip. The evidence stays attached to that entry instead of scattered through one staff member’s LINE history.
Checking slips and replying to runners is our job, and takes one to two working days, after which the system sends the confirmation email itself. Nobody on your side has to watch a bank account or answer questions about whether money has arrived.
The event’s finance page shows what was sold, which fees were deducted and what you will actually receive, traceable down to the individual entry — with no totalling up from several piles of slips.
This group is real and not small, particularly at provincial races and events with many older participants. Transfers and PromptPay let them complete an entry themselves rather than asking a younger relative to pay for them.
Card and PromptPay fees are money on top of the entry price, and some runners will put the decision off because of it. Having a method with no fee removes that reason — which is why we make bank transfer available on every event at no charge.
Clubs and groups of friends who pool the money for several entries find a transfer easier than a card, and a large amount on a card is more likely to hit a limit or be declined.
Organisations sending staff usually pay from a company account and need paperwork to go with it. A transfer handles that directly, with nobody having to front the money on a personal card.
The days before entries close are when runners decide fastest, so every obstacle on the payment page is revenue lost. Letting people choose their own method affects the final total more than most organizers expect.
- Methods available
- PromptPay, credit and debit cards, bank transfer, and counter service — enabled to suit each event
- Bank transfer
- No service fee; enabled by default on every event
- Fees on other methods
- Set as a percentage per method per event, and shown to the runner as an actual amount before they choose
- Reporting a transfer
- Date, time, amount and an attached slip submitted on the site, tied to that entry
- Verification
- Done by the RunLah team within one to two working days, followed by an automatic confirmation email
- Unpaid entries
- Cleared automatically, so places are not held indefinitely by entries nobody paid for
- Organizer finance page
- Sales, fees broken down by method, and the net balance due to you, traceable to individual entries
Yes. We charge nothing on transfers, so the runner pays exactly the entry fee. Methods that run through a payment gateway, such as cards and PromptPay, carry the provider’s own fee, which is charged at cost and always shown before the runner chooses.
We do — it is not a job you have to staff. Runners report the transfer and attach the slip on the site, our team verifies it within one to two working days, and the system sends the confirmation email. You can see the status of every entry: confirmed, or awaiting verification.
The entry stays in awaiting-payment until it can be matched, and the team follows it up from whatever evidence exists. If the amount was short, the runner is contacted to pay the difference.
Yes, they are switched on and off per method per event. Some events run PromptPay and transfer only; others add cards to serve international entrants. Tell the team which combination you want.
Sales and the outstanding balance are visible at any time on the event’s finance page. The payout schedule itself follows the agreement for your event.