Ratings & surveys (NPS)
Learn what to improve, from the runners themselves
After an event, the voices an organizer hears are the most unhappy and the most delighted. The middle — which is nearly everybody — stays quiet. So when it is time to plan next year, there is nothing to work from but the team’s own impressions.
And the window when runners most want to tell you something is the first two or three days. If nobody asks then, the answers fade along with the memory.
Once results are complete, we send a thank-you email to every confirmed entry. One message carries the button to their results, a button to find their photos from your event’s photographers, a button to rate the event, and your contact details — with your event’s banner and colours, not RunLah’s.
Thirteen questions covering information and registration, the venue, how the race itself was run, and how they felt leaving. Tapping stars on a phone is enough to complete it, and anyone scoring a category low gets a follow-up on that category only — so you get the reasons without asking everybody to write an essay.
A REQI score from 0–100 for the event overall, alongside an NPS showing how ready runners are to bring friends next year, plus scores per category and per question so you can see where a drop came from. View it per distance or for the whole event.
Comments runners agreed to publish appear in the report without the author’s name, ready to take to a team debrief, a thank-you post, or a sponsorship proposal for next year.
Category scores show whether runners struggled with getting to the venue, the course and water stations, the crew or the merchandise — rather than judging by whichever comment was loudest on your page.
The overall score with the number of respondents is evidence of where your event stands, and it compares to last year because the question set is the same every year. No vague claims that the event went well.
The score appears as stars with the number of respondents on your event page, with the full summary a tap away — so runners choosing a race can see how the last edition was rated.
Open a public link or QR that anyone can answer, put it on a stand or share it in the event’s LINE group, and split it by distance if you like — which suits events taking entries through several channels.
- Question set
- Questions that do not apply to your event can be removed — an event with no prize ceremony, for instance — while the overall score and the would-you-recommend question stay on every event
- Response window
- Set the opening and closing dates for responses
- Who can respond
- Confirmed entrants who registered through RunLah, or anyone at all through a public link
- Per distance
- Questions and response windows can be set per distance, and scores viewed per distance or for the whole event
After the event, once results are complete and the survey is ready. It goes to every confirmed entry, including the other members of a team entry, and RunLah sends it — so you do not have to prepare a list or write a mailing.
No. Scores are reported in aggregate, and comments appear only where the runner agreed to publish them, shown without the author’s name. Comments they did not agree to publish are not shown anywhere.
Yes. The stars and the score summary sit on the event page for anyone to see, which is an advantage for events that are run well and the reason these scores carry more weight than your own claims. Events that never ran a survey simply have no stars.
The survey itself works through a public link or QR handed out at the event. The thank-you email and the personalised rating links have to come from entries in RunLah’s system, since both read names and email addresses from the entries directly.
No, the survey does not read race results. But if you do use our timing, the same email carries a results button for the runner, with no second mailing needed.